Returns, Refunds & Exchanges
On receiving your order if you are not satisfied, contact us within
7 days of receipt (as stated at the bottom of your invoice that arrived
in the box or by mail) to inform us of your return. Then mail the
item(s) back to us postage paid and insured, and we will gladly issue a
refund. Please include your invoice slip with return and the reason for
the return. Please remember to call first as any unauthorized returns will
be returned to sender. If you paid by credit card we'll credit your charge
account within 3 - 5 business days of receiving the item(s) and inspection
of the return. If you paid by check, you'll receive a refund check within
10 business days. Shipping and handling charges are not refunded.
NOTE: The item must be returned in
ORIGINAL, NEW, UNUSED (if this is not clear enough, call for further clarification)
condition with NO alterations or tampering of any kind, in ALL the original
containers (inner boxes must have NO mailing labels on them) and MUST be
accompanied by all parts, paperwork, labels, and any special packing material
that accompanied the product. Should the product be returned missing any
of the aforementioned items or in less than NEW condition, the cost of
the missing items and/or the cost to return the product to NEW condition
will be deducted from the customer's credit. Lack of care and/or failure
to follow these instructions can result in your responsibility for the
cost incurred to bring the product back to new condition, or it’s replacement.
It is the customer's responsibility to package the product for safe return
without damage to the product or its immediate container.
Please Note: There is a 15% restocking fee on frivolous returns.
The products sold at this site are NOT toys! Imperial
Weapons, its employees, nor associated companies assumes no responsibility
for injury, damage or loss incurred by use of any merchandise sold via
this site. Products from this site will not be sold to individuals under
the age of 18 without permission and consent of a parent or legal guardian.
Compliance to local , state, and federal laws and/or statutes is the responsibility
of the purchaser. Purchase of merchandise from the Imperial Weapons implies
agreement and compliance to the above statements by purchaser.
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